Bomb petite faqs

Got Questions?

Site Security

Secure Checkout

We use a secure server to protect all your stored information. Transmission of data during the entire shopping and checkout process – from receipt of your contact details to payment – is encrypted through industry standard Secure Socket Layer (SSL) technology. All SSL-capable browsers have symbols to indicate secure mode, often a padlock icon.

Shipping

What countries do you deliver to?

List of countries and regions we deliver to include: Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK, US.If you require delivery to a country not listed here, please contact us directly at customercare@bombpetite.com.

How long does delivery take?

All orders are sent directly from the designer and vary in delivery times, but usually between 3 and 14 working days. Please refer to shipping times for each item in the product description.

How much does shipping cost?

UK – Free delivery
EU – €14.95
US/CANADA –$24.95 or free over $250

Returns

What is your returns policy?

You have 14 working days from receipt of order to return your item(s).

All returns should be sent back to us in their original packaging provided.
The item(s) should be returned unworn and in perfect condition, with all tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

We are not held liable for the loss of any returned item(s) during the transit back to us therefore advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.

On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. The original delivery costs (where applicable) will not be refunded.

How do I return my item(s)?

If you are not completely satisfied with your purchase you may return the item(s) to us within 14 working days of receipt of the goods.

1. Send an email to customercare@bombpetite.com stating your order number, the items you wish to return and the reason for the return.
2. For UK only – We will send you a prepaid returns label to print, affix on parcel and return at the post office.
For any other countries – Return the goods using recorded delivery.

Discount Codes

Where do I find my discount code?

To receive -10% off your first order, sign up here. If you have already signed up to our newsletter, the discount code appears on the thank you page, as well as in your email. Please check your confirmation email for details.

What doesn't my discount include?

Sale items or any items specifically on promotions. We are not able to combine multiple discounts on items.

Dresses

Do you have any dresses for weddings?

We have a wide selection of special occasion dresses perfect for weddings. You can view the collection here.

Do you have anything in silk?

We have a number of tops and dresses made from silk. You can view the selection here.

What length are your knee length dresses?

The length of our dresses are approximately 100cm or 39in for someone who is 158cm or 5'2" tall.

Designers

Where are your brands from?

Our designers are from all over the world, including the UK, US, Hong Kong and Estonia. We seek out up and coming independent designers that share are ethos for original, high quality clothing designed for petite frames.

I'm a designer, how can I get in touch?

We love hearing from designers and welcome the chance to collaborate on a petite collection. Please contact us at customercare@bombpetite.com

Do you have any British designers?

Most of our designers are British or British based. Check out our Designers page for detailed information on each brand.

Tailoring

Do you offer a tailoring service?

Yes we do! If you have specific requirements we can help you tailor your item to your exact measurements. Please contact us at customercare@bombpetite.com for more information.

Do you offer a bespoke service?

Not yet, but its coming later this year! We will soon be able to help you create a one-off piece to fit your exact measurements. If you're interested, get onto our waiting list by emailing customercare@bombpetite.com.

Can’t find the answer?

Ask us a question via the chat box or email us at customercare@bombpetite.com

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